Privacy policy

At The Coach House ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay at The Coach House, visit our website, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number.

  • Booking Details: Dates of stay, number of guests, special requests, and payment details.

  • Communication Data: Emails, messages, and other correspondence.

  • Technical Data: IP address, browser type and version, time zone setting, and other technology on the devices you use to access our website.

  • Communications Preferences: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Bookings: To manage reservations, provide customer service, and fulfill your requests.

  • To Improve Our Services: To enhance your experience by understanding your preferences and improving our services.

  • For Legal and Regulatory Compliance: To comply with applicable laws and regulations, including verifying your identity and processing payments.

  • Security: To protect our property, guests, and staff, including the use of CCTV for safety and security purposes.

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

  • Contractual Necessity: To perform our contract with you (e.g., processing your booking).

  • Legal Obligations: To comply with legal obligations (e.g., record-keeping for tax purposes).

  • Consent: For marketing purposes, where you have provided your consent.

  • Legitimate Interests: To manage our business and improve our services.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist in providing services to you (e.g., payment processors, IT service providers).

  • Legal Authorities: If required by law, or to protect our rights, property, or safety, we may disclose your information to relevant authorities.

  • Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred to the new owners.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: You have the right to request access to your personal information.

  • Rectification: You can request the correction of inaccurate or incomplete information.

  • Erasure: You can request the deletion of your personal information in certain circumstances.

  • Restriction: You can ask us to limit the processing of your data.

  • Objection: You have the right to object to the processing of your data for certain purposes.

  • Data Portability: You can request a copy of your data in a machine-readable format.

  • Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please refer to our [Cookie Policy] (insert link if applicable).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Coach House
Burcombe, Wiltshire, SP2 0EG
Email: stay@thecoachhouseburcombe.co.uk